SAM-Share and Manage

Project Overview

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SAM is a digital platform that connects aid organizations and allows them to exchange relief supplies. The platform helps NGOs manage donations, track requests, and coordinate communication

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The Challenge

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The previous version of the platform had a fragmented structure, unclear navigation, and no clear feedback system. Users struggled with managing listings, understanding item statuses, and responding to requests in a meaningful way

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My Role

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As a UX/UI Designer, I was responsible for redesigning the personal user area, including:

• Information Architecture
• User Flows
• Wireframes
• UI Design and Components
• Coordination with the corporate design team

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The UX Design Process

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1. Research

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• Conducted stakeholder interviews and user research
• Identified pain points: confusing structure, lack of status overview, weak feedback system
  

2. Information Architecture

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• Created a new sitemap based on user needs
• Defined user flows for listings, requests, and communication
  

3. Wireframing

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• Developed low-fidelity wireframes to test layout and flow
• Iterated based on team feedback

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4. UI Design

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• Applied the corporate design system
• Built high-fidelity mockups with reusable UI components
• Ensured visual hierarchy, accessibility, and responsiveness
  

5. Bonus: Video Production

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• Created a promotional explainer video using Adobe After Effects
• Storyboarding and animation aligned with the platform’s tone and branding

Outcome‍

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• Streamlined flows for managing donations and sending requests
• Status indicators (e.g. reserved, confirmed) added clarity
• Communication improved through contextual chats
• A modular UI allowed easy scaling and reusability

Key Learnings

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• Involving too many teams slowed progress — focus and prioritization are essential
• Clear IA and visual consistency reduce user friction
• Small UX improvements can make a big impact on user trust and efficiency